Advisory and litigation action in consumer cases
Inaugurated in 2005, the specific and specialized cell in the field of consumer relations has its performance strongly based on the strategic portfolio of our customers, sponsoring Public Civil Actions, Civil Inquiries and Notices of Violation throughout Brazil. We also operate in several administrative areas, highlighting, among them, the defense of the interests of our clients in Notices of Violation before Procon's, procedures before Senacon (recalls and other issues affecting the consumption relations of competence of the Secretariat), Conar, Inmetro and IPEM's (Legal Metrology). We also developed interesting institutional relations projects related to the area, aimed at reducing the company's consumer liabilities and improving its service rates, projects that are properly tuned to the individual characteristics of each client. Finally, we prepared Legal Opinions and Legal Opinions to serve as a basis for the instruction of legal reasoning.